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Razor Icon electric scooter recalled
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Serial Number Sticker located on the front left side of the bridge with the serial number beginning with “31”
Product name:
Razor Icon electric scooters
Danger:
The downtube of the recalled electric scooter can separate from the floor during use, posing a risk of falling.
Date to remember:
July 25, 2024
Remember the details
Description:
This reward involves all Razor Icon electric scooters with the following models and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the bridge. The serial number is printed below the barcode on the same label with “31”, and on the back of the charger.
| Model numbers | Serial Numbers (first 8 digits) |
|---|---|
| 13110003 | 31EK30-01 or 31EK30-02 |
| 13110005 | 31EK30-01 or 31EK30-02 |
| 13110040 | 31EK20-01 or 31EK20-02 |
| 13110042 | 31EK20-01 or 31EK20-02 |
| 13110060 | 31EK60-01 |
| 13110061 | 31EK60-01 |
| 13110062 | 31EK90-01 |
| 13110063 | 31EK90-01 |
| 13110084 | 31EK10-01 |
The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large letters on the handlebar stem and floor.
Note: Lithium-ion batteries must be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for lithium batteries, as these potentially hazardous batteries must be treated differently from other batteries. Do not throw this battery in the trash.
Remedy:
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters purchased on or after March 11, 2023, can receive a full refund. All other consumers can claim a $700 coupon toward a future purchase at razor.com or a $300 refund. Consumers will be asked to remove the handlebar, and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and return bag. Scooter lithium-ion batteries must be disposed of in accordance with local and state laws, and not in the trash. The remainder of the scooter must be disposed of separately in accordance with local and state laws.
Accidents/Injuries:
The company has received 34 reports of partial or complete separation of the downtube with two reported injuries, including bruising.
Sold to:
Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 to March 2024 for approximately $600.
Manufacturer(s):
Razor USA LLC, of Cerritos, California.
Importer(s):
Razor USA LLC, of Cerritos, California.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you have had problems with a recall remedy or believe that a company is not responsive to your request for a remedy, please use this form and explain the situation to CPSC.
About the US CPSC
The US Consumer Product Safety Commission (CPSC) is charged with protecting the public from the unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries and property damage from incidents related to consumer products cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decrease in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a recall ordered by the Commission or a voluntary recall made in consultation with the CPSC.
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